Coaching for Improved Performance


  • Define what is meant by expected performance
  • Diagnose the performance level
  • Determine the potential causes of lower than expected performance
  • Use coaching to get performance back on track

Course Outline

  • Introductions
  • Presentation: What do we mean by expected performance?
  • Presentation: Diagnosing Performance
  • Application: Performance Diagnosis
  • Application: Case analysis
  • Presentation: Getting Performance Back on Track
  • Presentation: Coaching Discussion – Four Steps
  • Presentation: Preparing for the
  • Application: Coaching Discussion scenarios
  • Presentation: Setting the Right Climate
  • Wrap-Up

Note: This workshop can be customized so that it reflects a team environment. Team members will learn to use coaching conversations to improve the performance of individuals on the team.