Handling Difficult Situations With Tact


  • Identify Difficult Behaviors And Possible Causes
  • Apply Strategies To Deal Effectively With Difficult People And Difficult Situations

Course Outline

  • Introductions
  • Application: Difficult People in Your Life
  • Presentation: Cycle of Conflict and Our Behavior
  • Application: Asking for a Change in Behavior
  • Presentation: Types of Difficult People
  • Application: Who Makes Life Difficult For You?
  • Presentation: Tips for Dealing with the Four Styles
  • Application: Dealing with Difficult Situations Game Show
  • Presentation: Moving From Conflict To Understanding
  • Application: Group Scenarios
  • Wrap-Up