Objectives
- Understand the benefits of providing feedback in a way it can be heard
- Determine the roadblocks to providing effective feedback
- Review tips for providing and receiving feedback
- Apply the feedback process to your situations
Course Outline
- Introductions
- Presentation: What are the elements of effective feedback
- Application: Best and Worst Feedback
- Presentation: The Goal of Feedback
- Presentation: Effective Feedback Model
- Application: Preparing for Feedback Situation
- Presentation: Overcoming Barriers to Effective Feedback
- Presentation: Receiving Feedback
- Application: Challenging Feedback Scenarios
- Wrap-Up